Frequently Asked Questions
How does the clothing fit?
For many products, we provide extra information about the fit, stretch, and sizing in the product description. If you are unsure about the size, please feel free to contact us via WhatsApp for personal sizing advice.
Do you have a physical store?
Yes, in addition to our webshop, we also have a physical store in the city center of Venlo.
Address:
Vleesstraat 69
5911 JD Venlo
The Netherlands
What are the shipping costs?
- The Netherlands & Belgium: €4.95
- Germany & France: €8.95
- Other EU countries: Varying from €10.00
For orders over €75.00, shipping within the Netherlands and Belgium is free.
What is the delivery time?
Orders are usually shipped within 1 business day. The average delivery time is 1 to 3 business days, depending on the destination country.
Which carrier do you ship with?
We ship our orders with GLS.
Can I return my order?
Yes, you have the right to return your order within 14 days of receipt, provided the item meets our return conditions.
Can I return sale items?
Sale and discounted items can only be exchanged in our physical store. Returns or refunds for sale items are not possible.
How will I receive my refund?
After receiving and checking your return, the purchase amount will be refunded within 14 days at the latest via the same payment method used to place the order.
How can I contact you?
You can contact us via:
Phone / WhatsApp
+31 6 16 01 03 63
Email
info@kavally.nl
We aim to respond to messages as quickly as possible.